Frequently Asked Questions

What is your shipping policy?
We offer free standard shipping on all orders over $49 within the continental United States. Standard shipping takes 3–7 business days. Orders under $49 ship for a flat rate of $4.99. Expedited shipping (1–3 business days) is available at checkout for an additional fee.
What is your return and refund policy?
We offer a hassle-free 30-day return policy. If you're not completely satisfied, contact us within 30 days of delivery for a full refund or exchange. Items must be in their original, unused condition with packaging intact.
Are your products covered by warranty?
Yes! Most of our products come with a 1-year manufacturer warranty against defects in materials and workmanship. Some premium items carry extended warranties — check individual product pages for specific details.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also log into your account on our website to check your order status at any time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted and secure.
Do you offer wholesale or bulk pricing?
Yes! We offer competitive wholesale pricing for music retailers, schools, studios, and other volume buyers. Email us at admin@stonetownmerchants.com with your business details for a custom quote.
Can I visit your showroom?
Absolutely! Our showroom is located at 1001 S Main Ste #12013, Kalispell, MT 59901. We recommend booking an appointment so we can give you personalized attention. Call +1 (202) 929-3352 or book online.
Do you ship internationally?
Yes, we ship to select international destinations. Rates and delivery times vary by location and are calculated at checkout. International orders may be subject to customs duties and import taxes.